When you create rules, procedures in an organization, that doesn't mean that people will actually follow those. People will use those rules and procedures as their environment inside of which they act. Whatever rule you set up, don't ever expect people to follow: you always have to look for the unintended consequences.
The goal of this article is to make you curious about:
- Systems thinking
- Complex Adaptive Systems
- The role of APIs in Digital Transformation
- The role of devportals in Digital Transformation