Technical writer teams are asked the impossible: chronically understaffed, fulfill growing expectations, while dealing with the disruptions of a barrage of technological innovations. Technology however doesn’t need to be a curse, it could be a blessing: new technologies could also be used to help technical writers. In this series I want explore how artificial intelligence and new/rediscovered interaction models for software documentation could redefine technical writing and its deliverables.
Part 4: Repeating Clippy’s mistakes with Walkthroughs
Learning from Clippy’s mistakes. How can we define proactive support? How can we avoid repeating Clippy’s mistakes?