Articles

What is the importance of aligning UX and technical writing practices, especially as generative AI becomes part of the developer experience? Through practical examples, we argue that shared ownership of UX and technical writing is crucial to build AI-ready, future-proof developer portals.

Twilio is regarded as one of the API industry’s leaders, so when, after five years, Twilio changes the documentation format on their developer portal, everybody wants to know why. Jarod Reyes and Andrew Baker (both developers of Twilio's developer education team) gave a presentation about the reason for the changes at SIGNAL 2016. Because we found them valuable and wanted to share them with our developer portal mailinglist, we’ll summarize their findings in this blog post.