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This talk was presented at Deliberate Complexity Conferences - Building Successful Platforms and APIs on 15 June. We are honoured to present the video recording and talk summary below. Enjoy!
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co-founder at Contextualise.co
"Before we dive into the murky waters of complex adaptive systems, what is a system? Parts that interact to meet a purpose. The parts that interact are interdependent."
When thinking in systems, the emphasis shifts from the parts to the interactions of the parts. Complex (adaptive) systems are a type of non-ordered systems.
Key attributes of a complex system:
- Emergence
- Dispositionality
- Constraints
- Attractors
Most organizations are complex, socio-technical systems.
To change an organization, the old framing to separately affect people, processes and technology is problematic: leads to crucially differing perspectives and activities in how to deliver change. The concurrent parts-approach:
HR-lead (mindset, culture, company value statements, performance management) -- BUT!
"looking at the interactions of the parts and integrating the other key fields or the cognition of how knowledge is acquired"
BizOps-lead (business process reengineering, target operating models) -- BUT!
"the understanding of complex systems is distributed but we cannot just put all these pieces together to get a clear understanding of the whole system nor design a future state from there"
Propositional knowledge-based approach (digital transformation, codify rules, algorithmic decisions) -- BUT!
"need humans in customer interactions to use heuristics and procedural knowledge and perspective"
"Anyone wanting to change a culture needs to define the actions and behaviors they desire, then design the work processes that are necessary to reinforce those behaviors." E. Schein
A social practice is a reproducible, routinized shared behavior.
- Integrating Meaning, Material and Competence.
- Taste: know what good looks like - subjective.
A series of practices integrate together to create a Capability.
Practices have an evolutionary cycle: proto-practice --» practice(changing in time) --» ex-practice.
Re-contextualise: share a practice into a different context. Consider meaning, material and competence in the new environment.
Practice sensibility:
Maturity mapping: visualize practices for how good they are in their environment, and what change we might want to make to get better outcomes.
Shift the focus from the individuals to the practices. Work is a site of practices, where workers are practitioners.
"Transformation is the progressive accumulation of
habitspractices." Andrew Clay Shafer, Chris McDermott, Jabe Bloom
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