Articles

A developer portal is more than just the documentation for an API. As a sort of self-service support hub, it is a key DevRel tool that helps an organization to provide the best possible developer experience for its APIs. A developer portal has a role in support, marketing, sales, and engineering. A conversation on the #documenting-apis WTD slack channel sparked the idea for this blog post.

In this guest post Jenny Wanger, Product Manager at Arity, gives an overview of the most important developer experience KPIs (key performance indicators).

Seven years ago I had the chance to visit China, and I had a great time exploring the cultural heritage, large cities and gastronomy. So when my talk got accepted for the first DevRelCon in Asia, I was excited to see China again — this time from a professional point of view.

On the Write The Docs London meetup in January speakers from leading Git code repositories talked about how their teams dogfood their own tools to do their documentation. _Version the Docs_ covered Bitbucket and GitLab, but we missed a GitHub presentation. To fill this gap, we interviewed Anne Gentle about GitHub, treating docs like code, and community contributions to documentation.

The annual North-American Write The Docs conference this year featured 2 API documentation redo presentations: 1. Lyzi Diamond described Mapbox (formerly a part of Development Seed) documentation automagic in detail, 2. Sarah Hersh talked about the journey that NPR One undertook towards a new task-based approach for their API's developer documentation. In this post we aim to give you an account of these presentations.

Most of the time when we talk about developer experience, we mean downstream DX, the experience of developers that implement APIs. But what about the developers that create APIs? In a previous post we wrote about the 8 stakeholders of developer portals, we argued that while the developers that use APIs are important, we shouldn’t forget about the experience of other stakeholders of a developer portal. In this post we explore the experience of one of these audiences - the API developers - and explain what upstream DX is, when it matters, and how you can use a developer portal to improve it.