Articles

We are very excited to announce that two of the websites we developed last year won an Acquia Partner Site of the Year Award. The winners are MySBS (intranet) and the public website of Saïd Business School, embedded in Oxford University.

We’re a software development company, so documenting software products is part of our job. A project is considered done if the features work as expected, and the product is handed over to the client with a user guide and training. It doesn’t end there, however. What if the client wants some changes on the interface? Our technical writer (that’s me, by the way) will have to update the screenshots in the user guide so that the client won’t be lost the next time she wants to use it. What if new functionality is added later? You guessed it, the user guide will have to be updated. This iterates as many times as the software is updated.

While developing WalkHub, we realized we needed to know more of the cognitive load Internet users face in order to design a product that doesn’t increase the cognitive load of its users. This is what we’ve learned.

_This post appeared first on [kvantomme.be](http://kvantomme.be), Kristof van Tomme's personal blog, but since it is about the WalkHub project, we are reposting it here._ If you dream of building a movement that will significantly impact the world, there’s a big chance that you’ll need venture capital. But the single most important mission of any VC, even of the good ones, obviously is to make money. If not everything goes as planned there is a big risk that your primary objective, the reason for starting that movement, will get sacrificed.

I’ve been a project manager for about seven years now (almost two of that at Pronovix), and it’s still a great experience to personally meet and collaborate with clients. In this blog post I would like to report about a user training I held in Oxford as the final step of a huge 1.5 years project.

This blog post is part of a series about what we’ve learned while developing WalkHub, a community hub that creates a framework for integrated tutorials that guide users through an interface, one step at a time.