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Interview with a d8upgrade user

Senior Technical Writer
Jul 16, 2015

If you are still hesitating if it’s worth the effort to sign up for d8upgrade, we wanted to give you an account from one of our users who did already do so. We asked omong_kosong, if we could interview him for a blogpost, what follows are his answers to the questions we sent him.

What do you think about the d8upgrade service? Was it helpful?

omong_kosong: First of all I really appreciate that you set up such a service at all. As the users of the Drupal community may be more than aware, you folks put a lot of effort into your work, and all of that for free. Therefore, it is remarkable that you take the time to establish the service and it shows how serious you are about services rendered by Drupal and that quality is the main focus of your work. That really gives me, an average user, who is concerned about the quality of the products used anyway, a very good feeling about Drupal. And I take it that not only the quality of the product is to be seen in terms of the overall framework, but also security considerations. And that makes it a big point to use Drupal. Well, the upgrade service is just a great uncomplicated way of being prepared for the "big" change. It gives me the possibility to get acquainted with the special requirements of the Drupal 8 structure and to sort out the module structure in lights of Drupal 8 requirements. And, it just fires up curiosity for "the new kid on the block". The website is easy to use, though one or the other flaw may have to be worked on. I’ll get to those points later. It is also great that you can manage multiple sites by this service. Makes life easier, if you are running lots of different sites.

What information was useful for you on the d8upgrade report you got from us?

omong_kosong: The report gives me a fast and clear overview about the module status in regard to possible upgrades. The color-coded notification is helpful.

How did the site submission process go for you?

omong_kosong: The process went like a charm and may be qualified as easy to use. The only problem I faced was the login process. Neither the username nor the e-mail address were accepted during the process though asked for in the appropriate login checkboxes. You can help yourself with a password request and a hybrid login if available. But maybe you folks could have a check on this problem.

We modified our login process based on this feedback. You can now sign up with a username and your e-mail address, then log in with the username and password, or you can choose to sign in with your Google+ account. If you choose this option, just click on the Google+ icon in the left sidebar to log in.

I learned about the service through a Drupal newsletter. I am not sure if I would have noted it via other services. Maybe it would be a good idea to post that services on other platforms. You are asking users to tweet about the service and post about it on facebook. Maybe it would also be a good idea to issue “press releases” to IT-magazines and ask website admins to spread the word.

Thank you for these ideas, we are continuously thinking about ways to promote the d8upgrade service.

If you would get the chance to change one thing on d8upgrade what would you change?

omong_kosong: I had some trouble with posting my module list. As it is noted on the upgrade website, the process shall be smoothened. But it took some work to get things done and post the module list the right way. But then I was really overwhelmed by the helpfulness of the people running the website. They approached me with good advice on how to do things. Wow. Nothing you would expect in the world of the web in the first place. Often you get harsh messages, mostly advising you to RTFM. Not so with the guys from the d8 upgrade service. That was formidable and I am therefore more than happy to give something back to the community with my little comments on those few questions asked.

We are glad you had a good experience communicating with our support team. We keep providing as much help as we can to make the process easier for our users.

Anything else you’d like to share with us and the community?

omong_kosong: Well, I guess most of it is said already. Just one more word. Those guys give us Drupal users a great service. We all should strive to assist them with their great work and make our product Drupal the best CMS around.

Steve is involved in the work of the content team of Pronovix: writing and editing blog posts, articles, web copies and technical documents. He is responsible for social media campaigns and content strategy.

Besides this, he's translating books from English to Hungarian for a publishing company. Steve has a journalist/writer background, his works are frequently published in various online and printed journals.

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