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by Kathleen De Roo 6 years 9 months ago

What is the Role of Blogs in the Developer Journey?

The author examined 23 blogs to explore how they can serve the portal users’ needs throughout the 6 stages of the developer journey.
Categories: UX & Research
by Kathleen De Roo 6 years 10 months ago

What is the Difference Between API Documentation and a Developer Portal?

A developer portal is more than just the documentation for an API. As a sort of self-service support hub, it is a key DevRel tool that helps an organization to provide the best possible developer experience for its APIs. A developer portal has a role in support, marketing, sales, and engineering. A conversation on the #documenting-apis WTD slack channel sparked the idea for this blog post.
Categories: UX & Research
by 6 years 10 months ago

The best Developer Experience KPIs

In this guest post Jenny Wanger, Product Manager at Arity, gives an overview of the most important developer experience KPIs (key performance indicators).
by Kristof van Tomme 7 years 3 months ago

The 8 Stakeholders of Developer Portals

Different stakeholders interact with a developer portal throughout an API’s lifecycle. In this post we list 8 stakeholders and explain what they need to do their jobs.
Categories: UX & Research
by Kathleen De Roo 7 years 6 months ago

Software Development Kits (SDKs)

The main purpose of Platform Software Development Kits and Helper/Client Libraries is to accelerate and simplify development. A well maintained SDK is a trust signal that indicates the level of support and usage of your API for a language, framework, or development platform. In this post, we’ll look at how the developer portals in our research sample included SDKs.
by 7 years 7 months ago

5 Things to Learn from Twilio’s Documentation Overhaul

Twilio is regarded as one of the API industry’s leaders, so when, after five years, Twilio changes the documentation format on their developer portal, everybody wants to know why. Jarod Reyes and Andrew Baker (both developers of Twilio's developer education team) gave a presentation about the reason for the changes at SIGNAL 2016. Because we found them valuable and wanted to share them with our developer portal mailinglist, we’ll summarize their findings in this blog post.

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