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by Kristof van Tomme 7 years 11 months ago

Software Support and Artificial Intelligence - Part 2: The Helpful co-worker model

Technical writer teams are asked the impossible: chronically understaffed, fulfill growing expectations, while dealing with the disruptions of a barrage of technological innovations. Technology however doesn’t need to be a curse, it could be a blessing: new technologies could also be used to help technical writers. In this series I want explore how artificial intelligence and new/rediscovered interaction models for software documentation could redefine technical writing and its deliverables. __Part 2: The Helpful co-worker model__ Teaching and giving advice is part of human nature. Helpful co-workers as a support services: when are they successful and how do they fail?
by Kristof van Tomme 7 years 11 months ago

Software Support and Artificial Intelligence - Part 1: Documentation at a crossroads

Technical writer teams are asked the impossible: chronically understaffed, fulfill growing expectations, while dealing with the disruptions of a barrage of technological innovations. Technology however doesn’t need to be a curse, it could be a blessing: new technologies could also be used to help technical writers. In this series I want explore how artificial intelligence and new/rediscovered interaction models for software documentation could redefine technical writing and its deliverables. __Part 1: Documentation at a crossroads__ What jobs do we need documentation to fulfill? Why is documentation under pressure? Why do we need AI in documentation?
by Kristof van Tomme 7 years 11 months ago

Software support and Artificial Intelligence: a 5 part series

Technical writer teams are asked the impossible: chronically understaffed, fulfill growing expectations, while dealing with the disruptions of a barrage of technological innovations. Technology however doesn’t need to be a curse, it could be a blessing: new technologies could also be used to help technical writers. In this series I want explore how artificial intelligence and new/rediscovered interaction models for software documentation could redefine technical writing and its deliverables.
by Kristof van Tomme 8 years 6 months ago

The API web needs a GUI

APIs are going to transform the world: they not only benefit from network effects caused by specialisation, the data they collect also makes them a prime candidate for the emergence of specialised Artificial Intelligence. Considering how powerful APIs are, it would be an injustice should they remain the privilege of developers.

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