Articles

Technical writer teams are asked the impossible: chronically understaffed, fulfill growing expectations, while dealing with the disruptions of a barrage of technological innovations. Technology however doesn’t need to be a curse, it could be a blessing: new technologies could also be used to help technical writers. In this series I want explore how artificial intelligence and new/rediscovered interaction models for software documentation could redefine technical writing and its deliverables. __Part 2: The Helpful co-worker model__ Teaching and giving advice is part of human nature. Helpful co-workers as a support services: when are they successful and how do they fail?

Technical writer teams are asked the impossible: chronically understaffed, fulfill growing expectations, while dealing with the disruptions of a barrage of technological innovations. Technology however doesn’t need to be a curse, it could be a blessing: new technologies could also be used to help technical writers. In this series I want explore how artificial intelligence and new/rediscovered interaction models for software documentation could redefine technical writing and its deliverables. __Part 1: Documentation at a crossroads__ What jobs do we need documentation to fulfill? Why is documentation under pressure? Why do we need AI in documentation?

Technical writer teams are asked the impossible: chronically understaffed, fulfill growing expectations, while dealing with the disruptions of a barrage of technological innovations. Technology however doesn’t need to be a curse, it could be a blessing: new technologies could also be used to help technical writers. In this series I want explore how artificial intelligence and new/rediscovered interaction models for software documentation could redefine technical writing and its deliverables.

APIs are going to transform the world: they not only benefit from network effects caused by specialisation, the data they collect also makes them a prime candidate for the emergence of specialised Artificial Intelligence. Considering how powerful APIs are, it would be an injustice should they remain the privilege of developers.